CONSULTANCY & RESOURCE
Development & Transformation Programmes Delivering Major Improvements
CLAIMS
Claims development & transformation delivering major improvements
The claims function is under constant pressure to deliver new solutions in cost management, operational efficiency, and an improved customer journey. Regulatory pressures add to the burden, as does the relentless efforts of those who would seek to defraud or otherwise increase costs and circumvent legitimate controls.
Design New Strategy
Understand, analyse, and design strategic imperatives that will transform claims and supply chain outputs
Transform Operations
Examine and deliver new operational processes and structures to innovate, improve and deliver major gains
Satisfy Customers
Applying insight & expertise to bring a new perspective to the customer journey and design new methods of working to improve customer satisfaction
SUPPLY CHAIN
Designing & building supply chains that make a difference
The need for a resilient and culturally aligned supply chain has never been greater. Pressures on insurer costs, technology requirements, and rising customer expectations demand new and better systems of integration between suppliers and insurers. As suppliers seek to help their insurer clients fulfil their corporate goals so there is also a need to maintain supplier profitability and longevity
Design New Supply Chains
Create new structures and processes to deliver the required results.
Analyse and recommend new models of delivery and secure competitive cost management
Appointing Suppliers
Design and deliver comprehensive systems of selection and appointment to fully reflect the entirety of corporate and supplier needs
Aligning Behaviours
Manage outputs, design analytical tools, and secure continuous improvement to align corporate and supplier goals
TECHNOLOGY
Claims development and a focused customer journey are inextricably linked with the deployment of digital technology. At the same time there are new IT solutions that can aid the broader management of claims, costs, and predictive analytics. The march of Artificial Intelligence and associated capabilities is leading the claims world in new directions never previously deemed possible.
Design New Model
Research and recommend how the portfolio of IT developments should look to secure the results the claims department is seeking.
Sourcing Partners
We identify key suppliers with the innovation, functionality and potential resilience to work with insurers
Project Management
Bringing the disciplines of focused project management and sufficient resource to ensure technology projects are delivered on time and on budget
VENDORS
Helping you to grow your business in the insurance sector
The vendor community is constantly challenged by their clients to deliver innovation and opportunity for improvement. At the same time vendors must also contribute to a better customer journey and leverage the use of internal resources. All of this must be delivered in a highly competitive environment where profits can be hard to come by. The solutions to these challenges lie in finding new avenues for growth and embedding client relationships.
Planning for Growth
Designing and helping to implement business development plans for ambitious vendors including product, pricing and marketing design
Designing Communications
Securing better communications with clients and consumers through MI, marketing planning and social media work
Building Innovation
Helping vendors to identify and drive innovation in process and technology to secure competitive advantage
PROCUREMENT
Providing expertise & resource to make claims and supply chain procurement work for you
Buying claims supply services requires expertise, resource, and an intimate understanding of a constantly shifting marketplace. It is also best achieved when the procurement function integrates closely with claims and, where appropriate, IT. Procurement is not about delivering the lowest cost but instead must focus on value, sustainability and alignment with corporate goals.
Provide Intelligence
Researching and understanding the market sectors and identifying future trends that will affect today’s buying decisions
Deliver Total Process
Providing an end-to-end capability that spans the entire chain of tenders, contracts and on-boarding to secure the best possible outcomes for insurers and suppliers alike
Supplying Resource
Supplying the right people at the right time to ensure a fully staffed function that can deliver projects on time, with minimum fuss and no long term commitment
